The drop-in center closure by a local harm-reduction group in central Alberta has led to an increase in homeless individuals seeking refuge at Red Deer Public Library branches, according to CEO Shelley Ross. To adapt to this change, Ross has adjusted the hiring criteria at the library to prioritize candidates who excel in public-facing roles over technical skills.
This shift in hiring practices reflects a broader trend seen in libraries nationwide as they grapple with serving homeless populations and individuals dealing with substance abuse and mental health issues. Mary Chevreau, the executive director of the Canadian Urban Libraries Council, notes that library studies programs have not adequately prepared graduates for these challenges, requiring CEOs like Ross to provide additional training, such as first aid and homeless support programs.
While library staff are increasingly trained in empathy-based services to support individuals in crisis, there are concerns about the sustainability of this approach and its diversion from traditional library mandates. Chevreau highlights the strain on resources and the potential trade-off between hiring social workers versus librarians who can provide literacy services. Despite these challenges, Ross emphasizes the library’s commitment to offering a welcoming environment and providing information and referrals to those in need.
The City of Red Deer has also witnessed a rise in the use of recreational centers by the homeless population, prompting initiatives to expand shelter availability and establish a permanent shelter space. The library continues to serve as a vital community hub, offering a sense of normalcy and inclusivity to individuals experiencing homelessness.